SECTION 10: EMPLOYEE CONCERNS

AAA IMPORTS believes in open communication. If an employee has a suggestion or concern, management wants to know about it. In most cases, an employee will get satisfaction by discussing the matter with his/her Supervisor. However, the company recognizes that not all complaints will be satisfactorily resolved between an employee and his/her supervisor. C.E.O. encourage all direct communication with employee from all levels and make himself available to listen to the suggestion or concern.

For complaints, which cannot be resolved informally, the following procedure has been established to ensure a fair and impartial review. All complaints will be given prompt and objective consideration in an atmosphere of mutual assistance.

Time periods specified may be extended at the discretion of the management person reviewing a particular complaint if extenuating circumstances justify a longer period.

This complaint reporting procedure does not apply directly to complaints of harassment, which are more specifically discussed in Section 5 ï Work Policies, and Regulations.

Step 1 The employee must present his/her complaint to his/her supervisor who will make a thorough inquiry into the facts and circumstances of the complaint and will make every effort to resolve the matter promptly and fairly within 3 working days of receiving the complaint].

Step 2 If an employee is dissatisfied with the decision of the his/her supervisor, the employee may submit a written report to the next management level within 5 working days of receiving the decision of the his/her supervisor. If further review is required, the higher management level will conduct the appropriate investigations and hearings and advise the employee in writing of the findings and of any change in the earlier decision. Regardless of the time limits established, the filing of a complaint will not be accepted after an employee has been terminated from employment.

Step 3 At any time within 5 working days following receipt of the decision reached in Step 2 or within 10 working days after the employee's termination date, the employee may submit a written request for further review of his/her complaint to the President of AAA IMPORTS. The personnel actions taken previously will be reviewed and a final decision will be made.