AAA Imports, Inc., Post Office Box 1659, Apopka, Florida 32704
Phone (407) 884-0078, (888) 886-6698, Fax (407) 886-2838
Email: staff@aaaimports.com, Website: www.AAAImports.com

Job Description: Customer Service Representative

[A brief description of the duties for the Customer Service Rep Position]
01 Assist Reception in answering telephones
02

Customer Service:

  1. Welcome new customers to AAA Imports and inform them of our company products & policies
  2. Take customers on tour of facilities & showrooms -> SELL the customer on AAA Imports!
  3. Assist customers with problem solving – e.g., shortages, breakage, product quality problems
  4. Answer questions on product availability, case packing, pricing, etc.
03

Order Taking:

  1. Take orders accurately & completely
  2. Print quotations and submit to Reception for processing
  3. With the assistance of Reception, keep track orders from order-pulling to shipping
04

Sales Calls:

  1. Call upon current & new customers to sell product
  2. Record Sales Calls on the computer Order Board
05

Freight and Courier Calculation & Arrangements:

  1. Determine the best way of shipping products to customer
  2. Calculate shipping costs & arrange for shipping via online software
  3. Prepare paperwork for shipping – e.g., bills-of-lading & shipping labels
06

Credit Applications:

  1. Prepare initial credit application paperwork
  2. Transfer paperwork to Reception for processing – faxing, etc.
  3. Track credit application status to completion
07 Newsletter – prepare monthly AAA Imports newsletter articles
08

Showroom: (DecoWare & DecoGarden)

  1. Arrange products in showroom in orderly yet attractive manner
  2. Responsible in maintaining complete product line in showroom, each labeled with information & pricing sticker on the product